Terms & conditions.

How a pitch is reserved.

1. Acceptance. A booking is only confirmed once payment has cleared in full. Adding a pitch to your basket reserves it for 15 minutes only. If you haven't checked out within that window, the pitch is released back to other traders.
2. Pitch allocation. You choose your own pitch from the table plan when you book. If we ever need to move you to a different pitch (something we don't like doing, but reserve the right to do where it's necessary for the line-up, access, or venue rules), you'll be told your final pitch number in the stallholder set-up information email sent before the market.
3. No subletting. Pitches are non-transferable. You may not sublet, share or pass on your pitch to another trader without prior written approval from the organisers.
4. Right to refuse. The organisers reserve the right to refuse or cancel any booking at our discretion, including (without limitation) where documents are missing, where prior conduct warrants it, or where the goods on offer are unsuitable for the venue.

What you must hold, and upload.

The following documents must be valid before market day and uploaded in your trader dashboard. We'll email you a reminder before anything expires.

1. Public Liability Insurance. Every trader must hold valid Public Liability Insurance with a minimum of £5,000,000 (five million pounds) cover for the date(s) you are trading.
2. Food hygiene certificate. Traders selling food or drink for consumption must hold a current and valid Level 2 (or higher) food hygiene certificate and comply with all food-safety and allergen-labelling requirements.
3. Risk assessment. If you trade with gas bottles, generators, naked flames, hot oil, electrical equipment or anything else that warrants one, you must complete and upload a current risk assessment before booking.
4. PAT testing. All portable electrical equipment used on a pitch must be PAT tested where applicable, and certificates must be available on the day.
5. Right to inspect. The organisers may ask to see any of the above documents at any time. Failure to produce them on request may result in you being asked to leave the market without a refund.

What you sell, and how you behave.

1. Lawful goods only. You may only sell goods you are legally entitled to sell. No counterfeit, stolen, illegal or unsafe goods. Age-restricted goods (e.g. knives, alcohol) must be handled in compliance with the law, including age verification.
2. Honest pricing. Prices must be clearly displayed and accurate. Misleading claims about provenance, materials or makers will not be tolerated.
3. Abuse not tolerated. Abuse, threats or harassment towards any stallholder, member of the public, organiser, venue staff, volunteer or anyone employed by the Tor Collective will not be tolerated. Abusive behaviour will lead to immediate removal from the market without refund and may trigger the disciplinary process.
4. Trust the process. Market managers must be able to do their job without abuse. We make calls every market on pitch placement, line-up, set-up timing, gas and electrical safety, prohibited items, weather, and other day-to-day decisions, and we won't always agree with every trader on every one. Disagreement is fine, and we welcome feedback, but raised voices, threats or personal attacks aimed at a manager because you don't like a decision will be treated as abuse and dealt with under the disciplinary process. We love what we do, and the market's best interests sit at the front of every decision we make, so please trust the process.
5. Respect for volunteers. Volunteers help these markets run, give their time freely, and should be treated with the utmost respect. A thank you goes a long way.
6. Professional manner. The market is a workplace and must be treated as such. That includes attire, language, alcohol use and the way you engage with other traders, customers and the team.

Who is responsible for what.

1. Your stock and equipment. You are responsible for your own stock, gazebo, equipment, takings and personal belongings at all times. The Tor Collective accepts no responsibility for any loss, theft or damage to trader property, however caused. If something does happen, we'll support you in any way we can.
2. Public-facing liability. You are responsible for the safety of your own pitch, including any goods you sell and any equipment you bring on site. Your Public Liability Insurance must cover claims arising from your activity at our markets.
3. Our liability. To the extent permitted by law, the Tor Collective's liability to you is limited to the value of the pitch fees you have paid for the affected market. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud.
4. Indemnity. You agree to indemnify the Tor Collective against any claim brought by a third party arising from your acts, omissions or breach of these terms.

If something goes wrong.

Where a trader breaches these terms, the following process applies. The organisers may skip stages where the breach is serious enough to warrant it.

Appeals

A lifetime ban may be appealed in writing. An appeal involves a meeting with the organisers where the matter is discussed calmly and constructively. A minimum of 30 days must have elapsed since the ban so that tempers and emotions have cooled.